Frequently Asked Questions
The cabinet has arrived locked. How do I open it?
- Although rare, it is possible for a cabinet to become locked during the shipping process. If your cabinet has arrived locked, please follow these steps:
- Ensure that cabinet is properly level and that all drawers are completely shut.
- If this fails to allow you to open your cabinet, slide a butter knife or something similar along the side of the drawer where the lock is located in case it has become stuck.
- For opening a stuck lateral file, refer to this video guide.
- If none of these methods have allowed you to open your file, please contact our Customer Service Team to request a replacement set of keys. You will be asked to supply your item number or the key code printed on the face of the lock, as well as a full mailing address.
Can I buy extra keys?
- Yes, extra keys can be found under our Parts and Accessories Store.
Where is my order?
- If your order has not arrived within the designated time frame, please reach out to our Customer Service Team for further details regarding the carrier and tracking number. If you are a dealer, you may use the order tracking located on the Hirsh website.
Do you have installation instructions for…
- All installation instructions for Hirsh products are located either on the individual product page, or in the Hirsh Assembly Instructions Directory.
Can I buy accessories for my cabinet?
- Yes, all our file accessories can be found in our Accessories and Parts Store.
